Privacy Policy

Effective Date

July 22, 2026

This Privacy Policy explains how Fair Claims Public Adjusting, LLC collects, uses, protects, and shares information when you visit publicadjuster-houston.com, request a claim review, or communicate with us about services you requested.

Information We Collect

We collect information you choose to provide and limited technical information created when you use the website.

Information You Provide

• Your name
• Your email address
• Your phone number
• The address of the property connected with your inquiry
• Information about the property damage and insurance claim
• Insurance information you voluntarily submit, such as the insurance company, claim number, date of loss, claim status, or estimate details
• Questions, comments, and other information included in your claim review request

Information Collected Automatically

• Browser and device information, such as IP address, browser type, device type, operating system, referring page, and basic request logs
• Analytics information about how visitors use the website, if website analytics are enabled

How We Use Information

We use collected information to:

• Review and respond to claim review requests
• Contact visitors about the services or information they requested
• Send requested email communications and respond to inquiries
• Send SMS communications only when the visitor has expressly opted in
• Understand and improve website performance and user experience
• Maintain website security and prevent fraud, spam, and abuse
• Maintain appropriate business records and comply with applicable obligations

SMS Communications

Fair Claims Public Adjusting sends SMS messages only after you expressly opt in through a separate, unchecked SMS consent box. Providing a phone number by itself does not enroll you in SMS communications.

Messages may concern your claim review request, appointments, and related service communications. Message frequency varies based on your request. Message and data rates may apply.

Reply STOP to unsubscribe from SMS messages. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing services. We honor opt-out requests promptly.

For additional program information, review our SMS Terms.

Email Communications

We use email to respond to inquiries and communicate about claim review services you requested. You may ask us to stop nonessential email communications by replying to an email or contacting us using the information below.

Third-Party Service Providers

We use trusted service providers to operate the website and deliver requested communications. These providers receive only the information reasonably necessary to perform their services for us. They include:

• SendGrid for email delivery
• Telnyx for SMS delivery
• Cloudflare for website hosting, form processing, and security
• Google Analytics for website analytics, if enabled

These providers process information on our behalf for service delivery, security, or analytics—not for their own marketing purposes.

Cookies and Analytics

The website may use cookies and similar technologies needed for security, performance, and basic functionality. If analytics are enabled, analytics tools may collect information about visits, pages viewed, browser or device type, and general interaction with the site.

We use this information to improve website performance and user experience. You can control or delete cookies through your browser settings, although disabling some cookies may affect website functionality.

Data Security

We use commercially reasonable administrative and technical safeguards designed to protect submitted information from unauthorized access, misuse, alteration, or loss. No method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Information Sharing

Personal information is never sold. Information is not shared for marketing purposes.

Information may be shared only when reasonably necessary to provide services you requested, operate and secure the website, comply with legal obligations, respond to lawful requests, or protect our legal rights and the rights of others.

SMS consent is not shared with third parties or affiliates for marketing purposes.

This limitation does not prevent us from using providers such as Telnyx solely to deliver messages you requested and expressly agreed to receive.

Data Retention

We retain information for as long as reasonably necessary to respond to your request, provide requested services, maintain appropriate business records, prevent abuse, and meet applicable legal or operational obligations. Retention periods may vary depending on the nature of the inquiry and our relationship with you.

Your Choices

Subject to applicable requirements, you may:

• Ask us to update or correct information you submitted
• Request deletion of information where applicable
• Opt out of SMS messages by replying STOP
• Ask to unsubscribe from nonessential email communications
• Adjust cookie controls through your browser

Contact us using the information below to make a privacy request.

Children's Privacy

This website is intended for adults seeking information about property insurance claims. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, or information practices change. When we make changes, we will post the revised policy on this page and update the effective date above.

Contact Information

Contact us with questions about this Privacy Policy or requests concerning information you submitted through the website.